Submission of Complaints

Zero-tolerance to corruption and mismanagement has always been a guiding principle underlying the implementation of the EEA and Norway Grants.

In line with Article 12.7 of the Regulation on the implementing of the EEA and the Norwegian Financial Mechanisms, Republic of Croatia has established an effective complaint mechanism that handles complaints.  

All institutions involved in the implementation of the EEA and the Norwegian Financial Mechanisms follow the policy of good governance and their implementation are founded on the principles of openness, transparency and accountability.

 

If you suspect on mismanagement or corruption under the EEA and the Norwegian Financial Mechanisms, please submit your concerns to the National Focal Point and Irregularity authority. Please provide as detailed information as possible about the facts you aware of.

Examples of justified reasons for submitting a complaint:

  • mismanagement of program funds;
  • irregular conduct of the program manager;
  • applying of double criteria by the program manager.

 

Examples of unjustified reasons for submitting a complaint:

 

  • appeal to the decision on the admissibility of the application.
  • complaints against the approval or rejection of the application.
  • complaints against the decision on eligibility of costs.

NFP will send a feedback on the submitted complaint within 30 working day. If we need more time for reply, the notification to the members of public who submitted the complaint will be sent within 15 days with the information by when reply can be expected.

You can also submit your complaint anonymously, but in that case, you will not receive any response.

Complaints may be submitted to the following bodies:

National focal point:

 

  • Mailing address: National Focal Point – Ministry of Regional Development and EU Funds, Service for EU Programmes and International Financial Mechanisms Miramarska 22, Zagreb, Republic of Croatia
  • Email: prigovori.nft@mrrfeu.hr

Ministry of Finance – Service for Combating Irregularities and Fraud (SCIF):

  • Mailing address:  Ministry of Finance – Service for Combating Irregularities and Fraud (SCIF), Katančićeva 5, 10 000 Zagreb, Republic of Croatia
  • E-mail to: nepravilnosti.eu@mfin.hr

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